COVID-19 Frequently Asked Questions
Last Updated 3/31/2020
EqEntries Refund InformationBecause of the extremely high volume of show closures due to the COVID-19 pandemic, we are working through thousands of entry refunds. We ask you for your patience through this.
We are working as quickly as possible to get through them all, but it is taking up to 3 weeks from when we were officially alerted to a show closure to process refunds.
We are working through show refunds, in the order they were received, with a few exceptions due to fund availability in the refund account. Some of the time delay is due to backlog and some is due to bank timeframes for funds transfers. As a reminder, EqEntries 5% online fee is non-refundable.
List of Shows and Their Refunds Status
Click Here for the current list of shows and the status of each show’s refunds including target dates for refunds for those shows that have not already had their entries refunded.
This list will be updated regularly.
Is it faster for me to get my refund if I contact my credit card company?
Unfortunately, no. If you contest the charges with your credit card company it can take up to two months for the funds to be released. You will get a refund for your entry, and we are truly working as quickly as we possibly can.
Who should I talk to about my particular refund?
Please work directly with show management to get information on your particular refund. They can tell you if your refund is going to be coming from them or from EqEntries directly.
Are all shows cancelled due to the COVID-19 pandemic?
The EqEntries Calendar is generally up to date, but things are changing very quickly. If you want information about a particular show, please reach out directly to show management for that show as they will have the most up to date information. Shows that are accepting entries, may still have to cancel later as things progress with the pandemic. There is no way of knowing at this time.
How does this affect my scores towards USEF/USDF Championships?
Here is the statement from USEF March 16, 2020:
“Coronavirus Impact on USEF Licensed Competitions Effective Monday, March 16, 2020, all USEF owned events, selection trials, training camps, clinics, and activities will be suspended for the next 30 days.
USEF strongly recommends that competition organizers suspend all USEF licensed competitions across the country for the next 30 days and that equestrians do not compete for the next 30 days. For those competitions that do run, there will be no accumulation of points, scores, money won, qualifications, or rankings toward any USEF awards programs, USEF owned event, or selection to a US team during this 30-day time period. This includes USEF National Championships.
Resources from the CDC, WHO, USOPC, and the FEI are available on usef.org/media/coronavirus-resources. Links found on this webpage provide you with direct access to valuable information on each organization’s website which is updated regularly.”
Where can I get more show related information about the pandemic?